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Citi Trends

Citi Trends Reviews

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What is your customer experience with Citi Trends?

Citi Trends Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Citi Trends has a 1.9 star rating from 69 customer reviews, with 8% saying they would recommend the store. Consumers are mostly dissatisfied, frequently requesting refunds and noting a medium price level.

Key Takeaways for Future Customers

  • Read return and layaway policies carefully and keep receipts.
  • Expect mixed store experiences; check local store hours before visiting.
  • Contact customer service early for refunds or exchanges.

Negative Feedback / Risk Areas

  • Pervasive customer complaints about poor customer service and rude staff.
  • Frequent refund and layaway issues reported.
  • Store closings early, staffing problems, and website verification failures.

Positive Feedback

Reviewers consistently mention cheap prices and perceived value when shopping at Citi Trends.

View full overview ›

Media from reviews

Citi Trends - Disrespect from employees
Citi Trends - Disrespect from employees - Image 2Citi Trends - Close as i pulled upCiti Trends - The store in Starkville is not open and there’s no one here and it’s...Citi Trends - Didn t received refundCiti Trends - Bc she always harassed and humiliated me in front of my customers and...Citi Trends - Bc she always harassed and humiliated me in front of my customers... - Image 2
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Featured
Ciera W Ffn
map-marker Detroit, Michigan

Disrespect from employees

AI Highlights
  • - The staff refused entry while the store was open and others waited.
  • - The staff hung up the store line and told the caller to stop calling.
Citi Trends - Disrespect from employees
Citi Trends - Disrespect from employees - Image 2

I came to shop and your employees shut the door in my face the store wasnt closing for another half and hour and she said she wasnt letting me and several other people in she also answered the store phone and hung up in my face and when i called back she told me to stop *** calling this *** phone that is so disrespectful and disgusting from someone that is suppose to be working as you guys employee. I need someone to contact me ASAP

User's recommendation: Dont shop there at all until she is fired

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Kielah H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburg, California

I have been shopping in city trends...

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AI Highlights
  • - Customer reports race-based bias by the staff member who did not greet or help.
  • - Customer says they spend about $500 weekly and mentions a petition.

I have been shopping in *** Trends every day for the past 6 months. I spend $500 every week.

Sometimes, 802 weeks, the black girl that is working in there today. She looks new. She never greeted me; she rolled her eyes at me. I'm white and my mother-in-law is black.

She got the same treatment. She could not help us with anything. She was too busy putting stuff up and acted like she didn't want to help. Where is the white lady that works in there?

If you plan on firing her and hiring this one, you are going to lose. I promise with the petition a hundred and twenty customers at one time.

Cons:
  • I have petetion for white lady to sty

Preferred solution: Not that new lady working there

User's recommendation: Do not hire her

View full review
Alayasia M Khs
map-marker Sumter, South Carolina

To speak with someone

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Original review updated Jun 16, 2026

So, about two weeks ago, I transferred from the Citi Trends in *** to the Citi Trends in ***. And I was fired because I wanted to go home after being yelled at on my day off after I did the supervisor a favor because nobody else wanted to come in.

Cons:
  • Poor communication

Preferred solution: My job back

User's recommendation: I will not be recommending anybody to shop or work for Citi Trends

View full review
Renata S Rzz
map-marker Charlotte, North Carolina

Not able to exchange shorts

Updated by user May 29, 2026

It was not a North Carolina store it Newberry SC 29108

Original review May 29, 2026

I purchased my son some shorts last week in your Newberry, SC 29108 store. The tags were not on them when I purchased them, but I bought the wrong size.

I went back to exchange them for his right size, and the clerk refused to! I even had about $100 worth of other items to purchase, but I was too pissed and left.

Loss:
$20
Pros:
  • Variety
Cons:
  • Clerks

Preferred solution: My son right size I just want to Exchange

User's recommendation: Don’t shop in the Newberry SC store

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Yaman G Wqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Close as i pulled up

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Citi Trends - Close as i pulled up

i got here at 7:20 and was refused entry no stire should clise 40 minutes early im a manager akso and i kno ppl try get the there holiday but ti clise thus early us unacceptable

Loss:
$20
Pros:
  • Affordable
Cons:
  • Poor service

Preferred solution: Apology

User's recommendation: notcsure

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Saif Utm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Bully Cashier

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Didn't talk to anyone @customer service.Judt bad return experience.

Didn't talk to anyone @customer service.Judt bad return experience.

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Saif Utm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Keep makeup off your cashiers face

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Didn't talk to customer service.Just had bad experience returning items.I ended up leaving items at register in the amount of 17.00.

Loss:
$17
Pros:
  • Very affordable and has good selection
Cons:
  • Embarassed
View full review
MARKESHIA A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The store in Starkville is not open and there’s no one here and it’s supposed to open 12

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AI Highlights
  • - They didn't open at the advertised time.
  • - People in the parking lot are waiting.
  • - Nobody has shown up.
Citi Trends - The store in Starkville is not open and there’s no one here and it’s...

That is very unprofessional that they're not opening up the time that they say they're gonna be open, and a lot of people out here in the parking lot are waiting on them, and nobody has shown up. It's a store.

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Paulette W Ejz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I went to Citi Trends in Lake Charles, Louisiana, and put some clothes on layaway, and they can't find my items. I would like a refund of what I paid for this item.

Loss:
$39

Preferred solution: Full refund

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Francina D Efc
map-marker Plymouth, North Carolina

Didn t received refund

AI Highlights
  • - I returned items; I was told a refund was processed, but I never received the money, and I had to contact corporate.
Citi Trends - Didn t received refund

I returned some items I purchased and no longer needed, and the cashier said she processed a refund, but I never received the money. Returned to the store, the cashier claimed the refund was processed, so I needed to contact corporate.

Loss:
$20

Preferred solution: Full refund

User's recommendation: Make sure you check you bank statements asap

View full review
Addley Psw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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AI Highlights
  • - I waited eight minutes at the register while clerks walked by.
  • - She said she could ring me up but needed to finish stocking.
  • - It was disrespectful.

I stood at the register for about eight minutes and the sales clerks.They just walked by walking by and walking by, she haul it out for somebody else to come.But then I just I was the only person in line.She was right up there.She could have ringed me up, but she said, if she ring me up, she'll never get through putting up all the stuff, she had to put up very disrespectful, very rude

User's recommendation: Go to another location

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Angela W Mvr
map-marker Hartford, Connecticut

Lack of Customer service

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AI Highlights
  • - Unable to reach customer service or receive a callback.
  • - A contact number exists, but no one answers.

Customer service, you can't even get on customer service number to give you a freaking call back. What kind of company is this?

Explain it to me.

I have a number to contact you. I contact you and you don't pick up.

Pros:
  • Try answer the phone

Preferred solution: Better service.

View full review
Cassandra W Fgm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was harassed by an employee att citi trends on victory Drive

AI Highlights
  • - Staff spoke angrily, asked to leave after we spent $200 on school clothes.
  • - Police arrived; she refused to sell and said she had to pick up her kids.

I was shopping with my two daughters for school clothes. The kids went back to school on Wednesday, so we were there on Tuesday.

The young lady who was working in the store looked at us very angrily when we came in the door. She waited until we finished shopping with all our school clothes, over $200 worth of stuff, and came to the back and said, 'Who killed all these? Y'all need to get your kids. I gotta go pick up my children, and I'm not gonna be late feeding up behind your children.' I told my daughter to get the children, and I asked her why she would come back here and talk to customers that way, and that's when she didn't start fussing.

I started telling her, 'You are wrong for what you're doing, and I have been shopping here for over 10 years, and I never ran into a problem like this.' She ran to the front of the store. My daughter was telling her nobody did anything. Nobody did anything; we were just trying to buy our kids' school clothes so they can start school. She called the police.

We went to the front of the store to pick up the toys the kids had on the floor when we got there and put our clothes on the counter. She went up in the booth inside the city train at the front door and sat up there in Seattle, calling the police. I told her, 'God is not dead, and the unjust don't prosper.' She got on the phone to say, 'Where the police at? Where the security at?' The police got to the store and asked if they stole anything.

She also got upset with the police when he came into the store. He had to tell her to calm down. There were like two or three other people in the store who were watching, so the police asked her if they stole anything. She stated no; that was very embarrassing.

The police didn't ask her what she wanted him to do. She said she did not want us in the store and that she was not gonna sell the merchandise to us. We stated to the police, 'Sir, our kids go to school tomorrow.' This lady came off the wrong way and didn't try to call the police. He stated, 'Oh, well, I have to do what she says because if she said she doesn't want y'all in the store, that's what we have to do.' He didn't ask her if she wanted them to pay for the stuff.

She stated no. This young lady even had time to go outside before the police came, move her car to the front of the building, and she was still in a rush to go pick up kids. She just kept saying that she had to pick up her kids at 8 o'clock. It was 7:30, so she just wanted us out of the store so she could go pick up her children on time.

She did not let us buy our merchandise. I was so embarrassed. My daughter even left her phone in the store because of the way she rushed us out of the store.

Now my daughter is paying for a phone that they stole from the store, which I believe the employee has. I really need somebody to call me back about this incident.

Preferred solution: Nothing

View full review
Janice R Vzr

Invasion of Privacy having my purse checked and searched upon entry and upon exiting

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AI Highlights
  • - Purse checks on entering and exiting the location at 7990 W. Outer Drive, Detroit, Michigan 48235.
  • - An invasion of privacy.

I have never dealt with anything like this in life, having my purse checked and searched upon entering and exiting your location at 7990 W. Outer Drive, Detroit, Michigan 48235. An invasion of privacy.

Cons:
  • Embarassed

Preferred solution: A $30 gift card

View full review
Manford Ikd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

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Lady whom did not have a name badge on had an attitude when I asked for help I could not reach the scrub tops

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Anonymous
map-marker Norfolk, Virginia

No verification code being sent to either email or phone

Trying to employ for the job but your website isn't sending the code over to verify email or phone number

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