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Contact Citi Trends Customer Service

How to Reach a Person at Citi Trends

Verified Contact Information

Accounting/ Billing:

  • 1-912-443-3690
    Accounts Payable Manager

Business Customer Service:

  • 1-912-443-4903
    Citi Trends’ Transportation Team
  • 1-912-443-1292
    Vendors That Start (A-C)
  • 1-912-443-1204
    Vendors That Start (D-G, O-Q, #)
  • 1-912-443-1280
    Vendors That Start (H-N)
  • 1-912-443-2054
    Vendors That Start (R-Z)
  • 1-912-236-1561

Legal:

  • 1-323-287-3637
    Privacy Inquiries
Send Message

Accessibility:

accessibility@cititrends.com

Accounting/ Billing:

apmerch@cititrends.com
Accounts Payable Manager

Business Customer Service:

asn@cititrends.com
Citi Trends’ Transportation Team

General Info:

info@cititrends.com

Investors/ Franchising:

cititrendsir@icrinc.com

Legal:

privacy@cititrends.com
Privacy Inquiries

Citi Trends Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Citi Trends Phone Number
1 (912) 443-4903
Average Calls duration
1 minute
Most Popular Citi Trends Email Address
info@cititrends.com
Issue Resolution Rate
Low (4% reported full resolution)
Citi Trends Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Citi Trends?

Citi Trends phone number for privacy inquiries is 844-968-1067.
To reach out to the Accounting/ Billing department, call 912-443-3690.
To connect with the Citi Trends’ Transportation Team, call 912-443-4903.
To get in touch with the customer service department, fill out an online form and submit your request via the website.
Customer service operates Monday through Friday from 9 am to 5 pm EST. The support team is not available on holidays.

Citi Trends email address for accessibility is accessibility@cititrends.com.
To connect with the accounts payable manager, drop an email at apmerch@cititrends.com.
Citi Trends’ transportation team can be reached at asn@cititrends.com.
If you need to reach out to the Citi Trends customer care department, send an online inquiry via the “Contact Us” form. Your request will be processed within support’s operation hours that are Monday through Friday from 9 am to 5 pm EST.

The company is headquartered in Savannah, Georgia. Citi Trends address is CitiTrends, Inc.
104 Coleman Blvd, Savannah, Georgia 31408, United States. Besides its main office, the company has 600 stores all over the United States including Iowa, Kentucky, Arkansas, North Carolina, Ohio, Texas, Indiana, California, and many more. To see the full list of locations, go to the “Find a Store” page.

As Citi Trends has 600 locations in different states, hours of operation may differ. For example, Citi Trends in Sacramento is open from 12 pm to 6 pm while the store in Minneapolis operates Monday through Saturday from 10 am to 9 pm and from 11am to 7 pm on Sundays. To see detailed information about each location, go to the “Find a Store” page of the Citi Trends website.
As for the Citi Trends customer service department, it is available Monday through Friday from 9 am to 5 pm EST.

To contact the company online, go to the Citi Trends website and click the “Contact Us” button at the bottom of the page. Provide your full name, email, message subject, select the company department you would like to contact, describe your inquiry in details and submit the message. Once submitted, it is forwarded to the Citi Trends customer support team.

PissedConsumer Club

Contact Information

Citi Trends Website:

Citi Trends Help Center:

Corporate Office Address:

CitiTrends, Inc.
104 Coleman Blvd
Savannah, Georgia 31408
United States

Other Info (opening hours):

Mailing Address:

Attn: Privacy Officer

17 Park of Commerce Boulevard, Suite 200

Savannah, GA 31405

More contact details

How Customers Rate Citi Trends Support?

4.0 / 5
Good

Based on 724 calls to Citi Trends customer support through PissedConsumer.com and 1 survey response.

Total Calls
724
Avg Call Duration
01:11
Issues Resolved
4%

Why Customers Call Citi Trends?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 31%
  • Product/ Service 16%
  • Staff 12%
  • Request for Information 9%
  • Employment 7%
  • Refund 5%
  • Payments and Charges 5%
  • Shipping and Delivery 4%
  • Return/ Replace 4%
  • Website/ Application 4%
  • Account 1%
  • Cards 1%
  • Activation/ Cancellation <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

31%
  • "Disrespect from employees"
  • "Didn't like how I being treated"
  • "Not satisfied with the store clerk"

Product/ Service

16%
  • "Upset"
  • "Complaints"
  • "Complaint"

Staff

12%
  • "Rude treatment"
  • "Rude manager."
  • "Rude manager"

Request for Information

9%
  • "To speak with someone"
  • "About a store"
  • "I need to know your policies"

Employment

7%
  • "Employment"
  • "I need a copy of my pay stubs"
  • "Trying to employ for the job but your website isn't sending the code over to verify email or phone number"

Refund

5%
  • "Hasn't received refund"
  • "Refund"
  • "Didn t received refund"

Payments and Charges

5%
  • "Credit issue"
  • "Debit card refund"
  • "Fraud"

Shipping and Delivery

4%
  • "Didn't get my small levi hoodie. I paid for it have the receipt. Spent o er $400 today and nobody is answering"
  • "Didn't receive refund"
  • "Did not receive my paycheck"

Return/ Replace

4%
  • "Return items"
  • "Return"
  • "Not able to exchange shorts"

Website/ Application

4%
  • "The store in *** is not open and there's no one here and it's supposed to open 12"
  • "Online application"
  • "Application"

Account

1%
  • "help for login"
  • "See my balance on gift card"
  • "I can't get into my account"

Cards

1%
  • "Gift card not working but has positive balance"
  • "In reference to a $100 gift card I have not received yet from taking survey"
  • "Card was overcharged"

Activation/ Cancellation

<1%
  • "Layway cancell wrong"
  • "Because I have a layaway and Citi Trends and I paid cash for my layaway and I would like to cancel I do not want a gift card"

Claims & Legal Issues

<1%
  • "Injury"
  • "Accident"

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